Training that enhances your educational knowledge on how to deal with conflict and work towards conflict resolution. This is an interactive session that uses already established scenarios and skits to help build on the conflict resolution concept.
Topics Covered:
- Getting a handle on and gaining insights into your conflict management style through self-assessment
- Role playing to practice techniques and new skills in a safe environment
- Sharing of best practices for approaching conflict management
- Transferring your learning back to your work environment using job aids and other resources
